FAQ

COVID-19

Our ABA services are resuming in-person sessions on May 24, 2021.

Our testing services will resume in-person on July 5, 2021.

All individual, family, couples, and group psychotherapy sessions will continue to be conducted by video using telehealth.

In-person sessions will be conducted only at our office in Clarksville, Maryland. For those who are not able to come to our office, we will continue to provide video sessions via telehealth.

Please click here or visit our COVID-19 page for additional details.

If your clinician is using the client portal, a link will appear to log in on your patient portal at the time of your appointment. If your clinician uses an alternate telehealth system refer to your clinicians directions on logging in.

Refer to our COVID-19 page for more details.

All of the telehealth platforms Brighter Hope Wellness clinician use are HIPPA secure.

If your clinician is using the client portal, a link will appear to log in on your patient portal at the time of your appointment. If your clinician uses an alternate telehealth system refer to your clinicians directions on logging in.

New Clients

Your paperwork will be shared with you via our electronic health record, TherapyNotes. You will receive an email from TherapyNotes client portal with directions on how to access the paperwork.

*Please check your spam and junk mail folder if you are not receiving emails.

When requesting services you can request a specific clinician. Please note that some clinicians are either not accepting new clients or have a waitlist for new clients. Our office will reach out to you to let you know of what options are available to appointment times and available clinicians. If your requested clinician has a full case load, you may be able to be added to their waitlist.

Fill out the contact form below and our office will send you a screening form to fill out.

This varies based on clinicians availability and if there is an existing waitlist. Contact the office for more details about clinicians availability.

In your first session, you can expect your clinician to do several things:

  1. Review consent forms and discuss important administrative matters.
  2. Ask for your reasons for pursuing services at this time.
  3. Review your background and history by going over the intake questionnaires you submitted.
  4. Discuss what has and what hasn't worked in the past for you.
  5. Discuss what your goals are for services and how your strengths can help you in this process.

Our clinicians are experienced and trained in a variety of evidence based therapy approaches. Please refer to clinicians bio and services for more specific information.

Therapy can address a wide range of concerns. Please refer to our services page for more information.

All appointments are confidential, and our systems are all HIPPA compliant. For telehealth sessions you can ensure your confidentiality further by ensuring that you are in a private space during your appointment, or using headphones for further privacy.

Appointment availability is variable by clinician. While you may request a time frame prior to intake, we can not ensure that a clinician will have an appointment at that time. Prior to your intake, our office will inform you of your clinicians availability.

While this can vary on a case by case basis, most clinicians will meet with you for about an hour on a weekly basis.

We require that you give 24-hour notice for appointment cancellations, otherwise the cancellation/missed appointment fee will be charged. The late cancellation/missed appointment fee will be waived in the case of illness or emergency. We do reserve the right to ask for proof of illness or emergency (e.g., physician’s note, receipt, etc.)

Our cancellation policy is effect for telehealth sessions as well.

Payment & Fees

Payment is expected at the time of services.

Yes, Brighter Hope accepts the following insurance in network.

Cigna- Accepted by all clinicians

Blue Cross Blue Shield- Accepted by all clinicians

John Hopkins EHP- varies by provider,

USFHP- varies by provider

We are a Certified non-network provider for Tricare. * We will submit claims on your behalf, with a copay. - varies by provider

We also can provide superbills for Out of Network insurances, as well as private pay clients.

 

Yes, we can provide superbills for Out of Network insurance or accept private pay.

Yes, please contact the office to receive a superbill.

ABA

We are currently not offering in home sessions due to COVID-19.

Typically, if your insuance allows we will offer in home sessions. If your insurance does not cover home sessions, it would be an out of pocket expense.

Frequency of sessions changes on a case by case basis. Your BCBA will perform an assessment than make a recommendation for frequency at your feedback meeting.

Most insurance companies require an autism diagnosis in order to reimburse for ABA services. Contact your insurance company for your plans specific requirements. If you are not planning on using insurance, ABA has been proven to address a range of behavioral problems so an Autism diagnosis would not be necessary.

This will vary depending on your insurance plan. Contact your insurance company for details and requirements for ABA service reimbursement.

Testing

Our office provides the following types of testing.

Psychological Testing- Which includes ADHD, Anxiety, or Depression.

Psychoeducational testing- Testing for learning disabilities

Autism Testing

*Due to COVID, we are not currently offering any testing that requires face-to-face interaction. If you are unsure if the testing you are interested in requires face-to-face, contact our office through the contact form below to receive more information.

* In-person testing will resume on July 5, 2021. Testing will be conducted only at our office in Clarksville, Maryland. When possible, testing measures will be administered virtually via telehealth and/or remotely.

This varies based on the insurance company. For the most accurate information contact your insurance company to find out coverage for your specific plan.

Testing times vary based on the specific tests being administered. Talk to your clinician for more specific information.

General

The current cancellation fee is $105 for missed or late cancellations. Please give us 24 hour notice for cancellations to avoid the cancellation fee.

You can cancel or reschedule an appointment through the patient portal, or by calling the office.

CONTACT US

In need of psychological services and live in the Maryland, DC, and Virginia area?

Fields marked with * are required

A contact number where you can be reached.
Disclaimer:
Submitting questions or ideas to the website does not create a therapist-client relationship. Articles and blog posts are for education purposes only. E-mail is not a secure form of communication, so the confidentiality of the information you are providing during the transmission of the message cannot be ensured.