Business IT Internship in Mental Health

 

The Brighter Hope Wellness Center (BHWC) is taking applications for the position of Business IT Intern. BWHC is looking for a highly motivated business IT intern to provide support for our technological needs in the delivery of our mental health and wellness services. Our internship positions are unpaid and therefore represent a wonderful opportunity for undergraduate students to gain experience hours toward their major.

APPLICATIONS FOR SUMMER 2022, FALL 2022, WINTER 2022, and FALL 2022/SPRING 2023 ARE NOW OPEN.

Responsibilities

  • Provide end user support for staff for service, to help troubleshoot issues, and develop solutions.
  • Provide troubleshooting support and help resolve issues for staff desktop and laptop computers
  • Provide support to staff for cloud software applications and environments (Office 365 and Nextcloud)
  • Maintain software updates and make them available via Microsoft Endpoint Manager
  • Ensure staff computers are update to date with vendor provided patches and anti-virus updates
  • Develop and maintain process automation using Microsoft Flow
  • Process and generate weekly reports/visualizations using Microsoft Power Bi
  • Provide technical support for network connectivity and office equipment (e.g, printers)
  • Provide, develop, and document training for basic hardware, software, and cloud applications to staff members.
  • Assist with equipment inventory and availability of equipment to staff
  • Participate in multi-disciplinary team meetings

Qualifications

  • Must be available for 8-16 hours per week
  • Must be able to demonstrate technical competency on basic IT topics including the ability to troubleshoot software and hardware issues, network configurations, cloud environments, etc.
  • Undergraduate student completing a Bachelors degree in Business IT or related field
  • Proficiency in the following OS and applications:
  • Windows 10
  • Microsoft Office
  • Microsoft Flow
  • Microsoft Endpoint Manager
  • Microsoft Power Bi
  • Ability to work in a Linux environment and use the command line
  • Ability to prioritize tasking and manage time effectively
  • Strong oral and written communications skills
  • Ability to effectively document and communicate findings and solutions
  • Good interpersonal skills
  • Strong work ethic
  • An ability to work with a team
  • Professionalism (maintain confidentiality, uphold ethical standards, accept and implement feedback)